We are committed to safeguarding your privacy. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) in relation to the handling of personal information. We also comply with the European Union General Data Protection Regulation (GDPR) insofar as we collect and process personal information about individuals located in member countries of the European Economic Area (EEA).
This privacy policy:
Additional information about our data handling practices is available in our general AMF privacy policy www.amf.org.au/privacy-policy.
You can also find our more about our eSmart Digital Licence+ product at digitallicenceplus.org.
What personal information do we collect and hold?
We collect personal information about:
Through the operation of our product solution, we also generate and collect:
We only collect personal information about a participating child if that information is provided to us by:
If you do not provide requested information, you may not be able to activate the eSmart Digital Licence+ program.
What personal information do we collect and hold?
We only keep your information as long as we require it:
How do we use, process and disclose personal information?
We use, process and disclose personal information:
Direct marketing
We will only use (and share with our contracted service providers) your personal information for direct marketing purposes with your consent.
You can withdraw your consent at any time without detriment, and we will process your request as soon as practicable.
You can opt out of receiving direct marketing communications at any time by contacting our Privacy Officer on the details below, or clicking on the unsubscribe link included in marketing communications.
Who do we share your personal information with?
The organisations with whom we typically share personal information are our contracted service providers who:
We may also share your personal information:
Sharing outside of Australia
Our contracted service providers may be located outside of Australia, including (but not necessarily limited to) the United States.
We may also share your personal information:
We primarily store your personal information in Australia. Information may be stored in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be accessed or held.
If you are in a country that is a member of the EEA, we and our service providers will transfer your personal information outside the EEA only where relevant protections are in place. We will take steps to ensure your personal information will be afforded the level of protection required of us and our service providers in accordance with applicable data protection laws and current legally recognised data transfer mechanisms, such as:
Overseas organisations may be required to disclose information we share with them under an applicable foreign law.
Your rights
Accessing your personal information
You can ask us to access the personal information we hold about you by making a request in writing to our Privacy Officer on the contact details below.
We will respond to our request promptly, but may need to verify your identity before providing access to your information.
We will generally give you access to your information, unless doing so would adversely impact the privacy rights of others, or there is a legal reason why we are unable to do so. If we refuse your request,
we will give you written notice of our decision, including our reasons and how to complain if you are not satisfied with our decision.
Correcting your personal information
If you think the personal information we hold about you is incorrect, please contact us by writing to our Privacy Officer on the details below.
Additional rights for EEA country residents
If you are in a country that is a member of the EEA, you can, in certain circumstances:
How to make a complaint or inquiry
If you have a complaint or question about how we handle your personal information, please contact us on the details below.
We will investigate and respond to your complaint or question within a reasonable period, and within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner on the details below.
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online form: www.oaic.gov.au (Privacy Complaint Form)
Contacting us
Please contact us if you have any questions or comments about this privacy policy, or if you wish to exercise your rights you have under applicable privacy laws using the following details:
Post: Attention: Privacy Officer
Alannah & Madeline Foundation
PO Box 5192
South Melbourne VIC 3205
Email: privacy@amf.org.au
Telephone: (03) 9697 0666
Changes to this privacy policy
The Foundation may, from time to time, update or change this privacy policy to ensure that it reflects the acts and practices of our organisation, as well as any changes in the law. Any changes will take effect from the time that they are posted on our website.
Last updated: 24/08/2021